If your eyes are peeled for a technology startup that is bringing innovative and palpable change to the built world, you’re at the right place

Problem Statement

Bring more structure on a day-to-day basis to the solutions we’re putting together for our users on an ongoing basis.

Responsibilities

• Leading insights and analysis of reasons that lead to customer cancellations
• Work in collaboration with manager to utilize analysis to understand/uncover churn
• Perform deep-dive analyses on existing customer behaviors to identify potential areas of improvement
• Work cross-functionally with other teams to understand key business changes and identify the impact of those changes on churn
• Create new insights into our customer base to facilitate programs that will continuously improve customer experience
• Analyze customer data to suggest retention programs by market segment to the marketing team
• Reduce churn by improving/maximizing various customer touchpoints
• Lead cross-functional interactions influencing marketing creative decisions impacting high-risk customer experience
• Work with the product and operations teams to test, audit, and provide feedback on new loyalty program features
• Optimize current program offerings to improve customer engagement and satisfaction
• Be linked in with the customer service team’s activities and any channel activities that impact the customer Retention

Requirements

• A minimum of 4 years of proven industry experience in customer experience or similar
• Excellent communication skills, both written and verbal (ability to effectively communicate and present)
• We support our customers 24*7, and as a part of this team, you’ll be expected to work during US hours to support our customers
  • It is a 5-day working week and those two days away from work would mostly be on weekdays
  • Your team and our customers are depending on you for real-time support. We want someone who takes this seriously and is dependable.
• Superior analytics capabilities